VETSCOPE PRO
VETSCOPE APP
General – Frequently Asked Questions
VetSCOPE App – Frequently Asked Questions
An iOS (iPhone Operating System) device is designed by Apple. These devices include the iPad, iPhone and iPod Touch.
Currently, yes. The VetSCOPE app is not yet compatible with Android devices. However, it is possible to use an iPad or iPod Touch and tether it to your Android phone.
If you already have an iPhone, iPad or iPod Touch nothing as the App already works on these devices. However, we strongly recommend buying a waterproof and shockproof case that can cost as little as €50 to protect your device when you’re out of the office.
There is no cost from VetSCOPE to load the App onto a new device. You will incur the replacement cost of the phone or device but insurance policies are available for iPhone, iPad or iPod Touch.
We recommend that you use safety features on your device, such as password protection and face or fingerprint ID, and configure it so that it can be traced remotely or wiped if lost.
Changes to data or records made on your device are uploaded to the VetSCOPE system when the information is synchronised. Client information can be easily downloaded to a new device if required.
It is possible to attach a wireless printer, but sending prescriptions by email is far handier.
Once VetSCOPE is installed the only additional hardware you need is an iOS device.
VetSCOPE doesn’t supply the hardware. However, Apple products are widely available in electrical stores and online.
It is possible to print from an iOS device, however sending email prescriptions, pro-forma invoices and receipts directly to the client via email should eliminate the need for this. A mobile printer can be provided, if required.
The price list will be available on the VetSCOPE App and will be synchronised with VetSCOPE Office to ensure all pricing is correct and up-to-date.
It is unlikely that you will need any additional space on your computer unless the computer itself needs updating.
The VetSCOPE App will automatically pause while you are taking a call and automatically resume when finished. Other parts of your phone may be accessed while using the App, such as browsing the internet, but once you return to the App it will be exactly as you left it.
Yes, use the Do Not Disturb feature or Focus feature which can be switched on before you start.