FAQs – VetSCOPE

Q: Can I stop the phone from ringing while I'm using the App?

Yes, use the Do Not Disturb feature or Focus feature which can be switched on before you start.

Q: Will you need more memory in the office computer?

It is unlikely that you will need any additional space on your computer unless the computer itself needs updating.

Q: How do I see the practice price list on the app?

The price list will be available on the VetSCOPE App and will be synchronised with VetSCOPE Office to ensure all pricing is correct and up-to-date.

Q: Can you print from it?

It is possible to print from an iOS device, however sending email prescriptions, pro-forma invoices and receipts directly to the client via email should eliminate the need for this. A mobile printer can be provided, if required.

Q: Do I need any other hardware in order to use the app?

It is possible to attach a wireless printer, but sending prescriptions by email is far handier.

Q: What if I lose my phone/device? How secure is the data?

We recommend that you use safety features on your device, such as password protection and face or fingerprint ID, and configure it so that it can be traced remotely or wiped if lost. Changes to data or records made on your device are uploaded to the VetSCOPE system when the information is synchronised. Client information can be easily downloaded to a new device if required.

Q: What costs do I incur if I lose my iPhone or it breaks?

There is no cost from VetSCOPE to load the App onto a new device. You will incur the replacement cost of the phone or device but insurance policies are available for iPhone, iPad or iPod Touch.